--- title: "Vascue | Operational Spine. Designed for Healthcare." description: "An AI front desk for healthcare and claims automation that turns each visit into a filed, tracked, reconciled insurance claim. Staff keep the final submit." canonical: "https://www.vascue.io/" --- A three-dimensional spine runs down this page: it begins as the whole backbone, dives into the spinal canal as you scroll, passes a see-through section that reveals hidden bottlenecks, and ends at the AI brain. ![Vascue](/images/Layer_2.svg) # Operational SpineDesigned for Healthcare.Synapsed with AI From the first message to the final claim, Vascue runs the front desk and the operations behind it, so your team can focus on care. [Get a Demo](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo)[Read the case study](/customers/radiology-hong-kong) Prefer email? [hello@vascue.io](mailto:hello@vascue.io) 01 · Triage ## Every inquiry heard, and routed to the right place. A WhatsApp front desk that answers, triages, books, and quotes, 24/7 and multilingual. It reads referral letters, clinical notes, and lab results, so every inquiry reaches the right team. - 24/7 multilingual - Reads referrals, notes & lab results - Syncs to Cliniko & calendars - Instant quotes LiveTriage ![A WhatsApp thread with the Vascue Clinic assistant: the patient types book physio, picks Initial Consultation from a service list, and is asked which physiotherapist they would like.](/images/front-desk/whatsapp-booking.webp) Referral letter redacted MRI Lumbar Spine, itemized quote attached. Available: Tue 09:20, Tue 11:40, Wed 14:00 PII masked before anything leaves. Representative conversation. 02 · Vision · see through ## See through your operations. Every visit becomes a stream of events: arrival, in-room, completion, report status. Vascue turns those events into action, surfacing the bottlenecks you couldn't see. - Arrival - In-room - Complete - Report Journey + Analytics · in development [How patient-journey automation works](/blog/end-to-end-patient-journey-automation-allied-health) Journey · Event stream Journey + Analytics · in development Load by day · reception M T W T F S S Findings: · 47-minute gap between in-room and report at station 2. · Recurring Tuesday bottleneck at reception. Impression: Recoverable capacity, visible for the first time. Representative case 03 · Resolve ## From claim material to review-ready claim. Claims automation for healthcare providers: each visit becomes a coded, checked, ready-to-file claim, then it is routed, tracked, and reconciled, with staff keeping the final submit. - Coded & checked before review - Tracked to the bank receipt [See the claims product](/claims)[Read common questions](/claims/faq) Referral letter redacted Claim ready ![A claim marked ready to file: all checks passed, diagnosis coded, services billed and totalled.](/images/claims/claim-ready.webp) Coded, checked, and totalled from clinic records. Staff approve before anything is sent. Proven in production ## Already carrying the real workload. Not projections. Live production numbers from the deployment running today. 110,000+ messages handled 99.2% replies rated correct by staff ~60s from referral photo to quote 6,500+ patients served Live in a private hospital radiology department in Hong Kong. [Read the case study](/customers/radiology-hong-kong) ![Quotation mark](/images/Frame.svg) > Every session starts with a patient that is already logged, scheduled and ready to go. The integration with Cliniko is so seamless that I no longer worry about overbooking or mis‑communication. It’s like having a personal secretary in my pocket. ![Divider](/images/Line-77.svg) ![Alex C.](/images/avatars/alex-c.avif) Alex C. Sports Therapist Trainee, Vibes X ATPE Physiotherapy & Sports Therapy Center ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Having Vascue’s AI in place feels like adding 2 extra 24/7 staff to the call centre team, handling the quotation requests, appointment enquiries, and ticket creation that would otherwise be on us. ![Divider](/images/Line-77.svg) RD Radiology Department Manager Private Hospital, Hong Kong ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Using the AI front desk to handle administrative tasks before arriving at the clinic has been incredibly convenient. I could easily book my appointment, check the doctor’s availability, and even upload my referral letter for insurance claims before the therapy session. This streamlined process ensured a smooth visit with minimal waiting time, allowing me to focus solely on my consultation. ![Divider](/images/Line-77.svg) ![Tim C.](/images/avatars/tim-c.png) Tim C. Patient with Right Knee Pain ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry. ![Divider](/images/Line-77.svg) ![Avery Y.](/images/avatars/avery-y.png) Avery Y. Registered Sports Therapist, Athletic Training and Performance Enhancement Studio ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Having the AI frontdesk handle inquiries and booking has cut my administrative time in half. I can now devote all my energy to rehabilitation, while patients feel reassured that their slot is confirmed instantly. ![Divider](/images/Line-77.svg) ![Wendy L.](/images/avatars/wendy-l.png) Wendy L. Physiotherapist, Vibes X ATPE Physiotherapy & Sports Therapy Center ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Every session starts with a patient that is already logged, scheduled and ready to go. The integration with Cliniko is so seamless that I no longer worry about overbooking or mis‑communication. It’s like having a personal secretary in my pocket. ![Divider](/images/Line-77.svg) ![Alex C.](/images/avatars/alex-c.avif) Alex C. Sports Therapist Trainee, Vibes X ATPE Physiotherapy & Sports Therapy Center ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Having Vascue’s AI in place feels like adding 2 extra 24/7 staff to the call centre team, handling the quotation requests, appointment enquiries, and ticket creation that would otherwise be on us. ![Divider](/images/Line-77.svg) RD Radiology Department Manager Private Hospital, Hong Kong ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Using the AI front desk to handle administrative tasks before arriving at the clinic has been incredibly convenient. I could easily book my appointment, check the doctor’s availability, and even upload my referral letter for insurance claims before the therapy session. This streamlined process ensured a smooth visit with minimal waiting time, allowing me to focus solely on my consultation. ![Divider](/images/Line-77.svg) ![Tim C.](/images/avatars/tim-c.png) Tim C. Patient with Right Knee Pain ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry. ![Divider](/images/Line-77.svg) ![Avery Y.](/images/avatars/avery-y.png) Avery Y. Registered Sports Therapist, Athletic Training and Performance Enhancement Studio ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings ![Quotation mark](/images/Frame.svg) > Having the AI frontdesk handle inquiries and booking has cut my administrative time in half. I can now devote all my energy to rehabilitation, while patients feel reassured that their slot is confirmed instantly. ![Divider](/images/Line-77.svg) ![Wendy L.](/images/avatars/wendy-l.png) Wendy L. Physiotherapist, Vibes X ATPE Physiotherapy & Sports Therapy Center ![Five-star rating](/images/Frame-2085666576.svg)Rated 5 out of 5 stars5.0 Ratings Privacy by architecture ## Your patient data, under your control Unlike most AI tools, Vascue keeps raw patient data self-hosted and masks identifiers before any content is passed onward. Compliant by design. [Explore security & privacy](/security) - Self-hosted Raw patient data is handled in our environment, not a third party's - Masked Identifiers removed before any content is passed onward - ISO 27001 Independently audited, recertified on schedule Features ## Everything your front desk does, in one system. From booking and triage to insurance claims and analytics, every capability is one connected system, not a pile of point tools. - AI Front Desk - Insurance & Claims - Visibility & Analytics - Security & Privacy [Explore all features](/products) The whole backbone ## Every signal reaches the brain. From first message to final claim, one connected system. Ready to get your front desk listening? 1. 01Talk to our medical AI specialists 2. 02We customize your agents 3. 03Go live, override anytime [Get a Demo](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo) Prefer email? [hello@vascue.io](mailto:hello@vascue.io)