--- title: "Products & Features | Vascue" description: "An AI front desk that answers, quotes, and books on WhatsApp 24/7, and claims automation that turns each visit into a filed, tracked, reconciled claim." image: "https://www.vascue.io/images/og/products.jpg" canonical: "https://www.vascue.io/products" --- Products # From the first message to the settled claim. Three products on one operational spine: an AI front desk that answers, quotes, and books on WhatsApp, analytics that show where the day gets stuck, and claims automation that files, tracks, and reconciles what the visit earned. Privacy built into the architecture. [Get a Demo](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo) [AI Front Desk](/ai-front-desk)[Claims Automation](/claims)[Claims FAQ](/claims/faq) ![](/lottie/multilingual-support.poster.webp) Product 01 ## Your front desk, on WhatsApp, 24/7. Answers, triages, books and quotes in every patient's language, then writes it straight into Cliniko, Nookal, or Jane. ### 24/7 Multilingual Support Answers patients on WhatsApp around the clock, in their own language. ### Smart Scheduling Books, reschedules and cancels straight into Cliniko, Nookal, or Jane. [Learn more](/cliniko) ### Instant Quotes Gives accurate prices from your fee schedule the moment a patient asks. ### Referral & Image Reading Reads referral letters, PDFs and scans to route each patient correctly. ### Batch Processing Handles high message volume at once, so no patient waits in the queue. ### Staff Override & Control Your team can step in, edit or take over any conversation instantly. [Explore the AI Front Desk](/ai-front-desk)[Cliniko integration](/cliniko)[Nookal integration](/nookal) ![](/lottie/dashboard-oversight.poster.webp) Product 02 ## See your whole operation at a glance. One live view of every booking, quote and claim, with the bottlenecks surfaced before they cost you. ### Dashboard Oversight One live view of bookings, quotes and claims across your front desk. ### See-Through Analytics See exactly where time and revenue leak, and act on it. [See where the day gets stuck](/solutions/hospitals) ![](/lottie/quotation-claims.poster.webp) Product 03 ## From claim material to reconciled outcome. Turns each visit into a coded, checked, ready-to-file claim, routes it through the insurer's channel, and tracks it until the money is in the bank. Staff keep the final submit. ### Quotation & Claim Forms Prepares insurer quotation and claim forms from approved uploads or connected source records. [Learn more](/claims) ### Fee-code Mapping Applies clinic-approved fee mappings and surfaces missing or unusual cases. ### Claim Submission & Tracking Routes staff-authorized claims through configured channels and tracks the outcome. [Learn more](/claims) ### Pre-auth Automation Prepares and tracks pre-authorisation work with staff control. ### Shortfall Flagging Flags coverage gaps and shortfalls before the patient is billed. ### Payment Reconciliation Matches incoming payments and email remittances against claims to close the loop. [Learn more](/claims) [Explore Claims Automation](/claims)[Claims FAQ](/claims/faq) ![](/lottie/security-control.poster.webp) Foundation ## Privacy built into the architecture. Identifiers masked before anything leaves, data handled in our own environment, ISO 27001 certified and fully audited. ### PII Masking Strips personal identifiers before any content is passed onward. [Learn more](/security) ### Self-hosted Data Raw patient data is handled in our environment, not a third party's. [Learn more](/security) ### ISO 27001 Certified Independently audited and recertified on schedule. [Learn more](/security) ### Audit & Access Control A full audit trail and role-based access on every action. [Learn more](/security) How It Works ## Live in days, not quarters. From the first conversation to agents handling patient inquiries, with your team able to step in at any moment. ### 01 ![Two people talking across a desk with a medical cross tile.](/images/illustration-3d/step-1.webp) Talk with our Medical AI specialists. ### 02 ![A plan sheet with orange checkboxes and a pen.](/images/illustration-3d/step-2.webp) We review your requirements and customize the agents. ### 03 ![A large orange toggle switched on with a chat bubble above it.](/images/illustration-3d/step-3.webp) Go live and let the agents handle patient inquiries. ### 04 ![A dashboard tile with a bar chart and a magnifying glass.](/images/illustration-3d/step-4.webp) Monitor everything through your dashboard. ### 05 ![A hand flipping an orange toggle next to a headset.](/images/illustration-3d/step-5.webp) Staff can take over anytime using AI toggle. [Talk with us](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo) Further reading ## How the products work in practice - ![Patient Journey Automation for Allied Health Clinics, End to End](/images/blog/end-to-end-patient-journey-automation-allied-health.png) Healthcare AI ### Patient Journey Automation for Allied Health Clinics, End to End Most clinic AI automates one slice of the journey. Vascue connects patient communication and booking, while a separate product, Vascue Claims, handles provider-side claims. 6 min read [Learn more](/blog/end-to-end-patient-journey-automation-allied-health) - ![Insurance Claim Automation for Clinics: From Claim Material to Reconciled Outcome](/images/blog/reduce-clinic-admin-workload-front-desk-ai.png) Revenue Cycle ### Insurance Claim Automation for Clinics: From Claim Material to Reconciled Outcome A practical definition of clinic claims automation: document intake and OCR, connected records, validation, staff review, governed submission, tracking, and reconciliation. 7 min read [Learn more](/blog/insurance-claim-automation-clinics-hospitals) - ![Best AI Medical Receptionist for Allied Health Clinics in 2026](/images/blog/best-ai-medical-receptionist-allied-health.png) Healthcare AI ### Best AI Medical Receptionist for Allied Health Clinics in 2026 The best AI medical receptionists for allied health in 2026, compared: Vascue, BookedSolid, MIEA Health, and Heidi Health on intake, booking, and claims. 5 min read [Learn more](/blog/best-ai-medical-receptionist-allied-health) [All articles →](/blog) ## See it on your clinic We'll map both products to your real workflow, from the first WhatsApp message to the reconciled claim, in a walkthrough built around your clinic or department. [Get a Demo](https://wa.me/85293027422?text=Hi%20Vascue,%20I%20would%20like%20to%20book%20a%20demo)