Your front desk,
on WhatsApp, 24/7.
Vascue's AI front desk answers, triages, quotes, and books in every patient's language, then writes it straight into Cliniko, Nookal, or Jane. Your team can step into any conversation, any time.
- Messenger
- Cliniko
- Nookal
- Jane
Live in a private hospital radiology department in Hong Kong. Figures as of August 2026. Read the case study
From first message to booked visit, without a phone call.
The same flow your receptionist runs today, handled in the patient's language at any hour, and logged where your team already works.
- 1
A patient messages at 11pm
Sends a photo of the referral letter and asks what the scan costs and when they can come in.
- 2
Vascue reads, prices, and offers a slot
Referral read, exam matched to your fee schedule, next openings pulled from your calendar. About a minute, in the patient's language.
- 3
The booking lands in your system
Written straight into Cliniko, Nookal, Jane, or the built-in calendar. Reminders and follow-ups run themselves.
- 4
Your team stays in control
Every conversation is visible on the dashboard. One toggle hands it to a person, and the AI steps back without breaking the thread.
The AI answers. Your team sees everything.
One inbox, one ticket board, and a plain-language way to ask what is going on, so nobody has to wonder what the AI said.
Every conversation, visible
The inbox your team works from: each chat tagged by intent, flagged when it needs a human, and one toggle to take it over. Patient details shown here are masked.
Requests become tickets, not lost messages
Enquiry, in progress, booked, quotation closed, cancelled. Every request moves across a board your team can see at a glance.
Ask your own dataEarly access
Average response time, this month's service quality, the most common questions: ask in plain language, get an answer from your own front-desk history.
Your front desk, on WhatsApp, 24/7.
Answers, triages, books and quotes in every patient's language, then writes it straight into Cliniko, Nookal, or Jane.
24/7 Multilingual Support
Answers patients on WhatsApp around the clock, in their own language.
Instant Quotes
Gives accurate prices from your fee schedule the moment a patient asks.
Referral & Image Reading
Reads referral letters, PDFs and scans to route each patient correctly.
Batch Processing
Handles high message volume at once, so no patient waits in the queue.
Staff Override & Control
Your team can step in, edit or take over any conversation instantly.
The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry.
Patient data never reaches an external model in the raw.
- Raw patient data is handled in Vascue's own environment, not a third party's.
- Direct identifiers are masked before any content reaches a language model.
- ISO 27001 certified. No data selling.
Claims Automation
The referral your front desk collected becomes the start of the claim. Vascue Claims turns each visit into a coded, checked, ready-to-file claim and tracks it until the money is in the bank.
Live in days, not quarters.
From the first conversation to agents handling patient inquiries, with your team able to step in at any moment.
01
Talk with our
Medical AI specialists.
02
We review your requirements and customize
the agents.
03
Go live and let the agents handle patient inquiries.
04
Monitor everything through your dashboard.
05
Staff can take over
anytime using
AI toggle.
- What is the Vascue AI front desk?
- A WhatsApp-based front desk for clinics and hospital departments. It answers enquiries, reads referral letters, quotes from your own fee schedule, and books appointments around the clock, in the patient's language, then writes the booking into your practice-management system.
- Which channels and systems does it connect to?
- Patients message on WhatsApp, WeChat, or Messenger. Bookings sync two-way with Cliniko, Nookal, and Jane, or land in Vascue's built-in calendar.
- Can staff take over a conversation?
- Yes. Every conversation is visible in the staff inbox, flagged when it needs a human, and one toggle hands it to a person. The AI steps back without breaking the thread and can be switched back on at any time.
- Is patient data sent to a third-party AI model?
- Not in the raw. Patient data is handled in Vascue's own environment and direct identifiers are masked before any content reaches a language model. Vascue is ISO 27001 certified and does not sell data.
- How long does it take to go live?
- Days, not quarters. We review your services, prices, and booking rules, customise the agents, and go live, with your team able to step in from the first conversation.
- Is it proven in production?
- Yes. A private hospital radiology department in Hong Kong runs it today: as of August 2026, 150,000+ messages handled, 99.5% of replies rated correct by staff, and about 60 seconds from referral photo to quote. The case study has the details.
Deeper reading on the AI front desk
Practice OperationsCliniko vs Front Desk: Choosing a Practice Management System for an Australian Allied Health Clinic
Cliniko and Smartsoft's Front Desk compared for Australian allied health clinics: hosting, pricing, claiming (HICAPS, Tyro Health, Medicare, DVA), integrations, security and switching.
8 min read
Practice OperationsAppointment Reminders, Intake Forms and Follow-Up Messages for Physio Clinics: What to Look For
What Cliniko and Nookal already automate for reminders, intake forms and follow-up, where the native tools stop, and a checklist for choosing workflow automation built for allied health.
8 min read
Healthcare AIPatient Communication AI in a Hong Kong Hospital: A Privacy-First Architecture on AWS
Inside the privacy-first AWS architecture Vascue built for a Hong Kong hospital radiology department, where patient data is de-identified on Vascue's own infrastructure before it ever reaches a hosted model.
5 min read
See it answer your patients
Bring your price list and a few real enquiries. We'll show the front desk handling them on WhatsApp, synced to your system.
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