3D illustration of a phone with chat bubbles, a calendar and a globe under a glass dome: Vascue's AI front desk syncing bookings to Cliniko

Works with Cliniko

An AI front desk,
built for Cliniko.

Patients book over WhatsApp; appointments land straight in Cliniko, with no double entry. Cliniko is also the first connected source for Vascue's claims automation, which turns each visit into a ready-to-file claim.

Get a Demo

Two-way sync
WhatsApp
Claims automation

Already handling the real workload

150,000+

messages handled

99.5%

replies rated correct by staff

~60s

from referral photo to quote

8,000+

patients served

Live in a private hospital radiology department in Hong Kong. Figures as of August 2026. Read the case study

The integration

Bookings that flow both ways

A patient messages on WhatsApp. Vascue answers, checks availability, and books, then writes the appointment straight into Cliniko. Reschedules and cancellations sync back the same way, so your calendar is never out of step and nobody re-keys a thing.

Writes appointments directly into Cliniko
No double entry, no overbooking
Reschedules and cancellations stay in sync

What it does

Built for the way a Cliniko clinic runs

Two-way Cliniko sync

Patients book over WhatsApp; appointments land directly in Cliniko. No double entry, no overbooking.

Claims automation

Cliniko is the first connected claims source: each visit becomes a coded, checked, ready-to-file claim with staff review before it goes anywhere.

24/7 multilingual triage

Answers pricing, availability, and condition questions over WhatsApp, even when the clinic is closed.

Reminders & no-show chasing

Reminders, follow-ups, and no-show chasing run themselves, so your hours go to patients, not the phone.

Setup

Connected in four steps

Connect Cliniko

Click "Connect Vascue to Cliniko" and authorize access to your Cliniko account.

Map your services

We map your services, session types, and pricing to your Cliniko setup.

Add your WhatsApp number

Connect the WhatsApp line patients already message you on.

Go live

Vascue handles enquiries and writes bookings into Cliniko, with staff able to take over anytime.

From Cliniko clinics

Why teams stay in the treatment room

Every session starts with a patient that is already logged, scheduled and ready to go. The integration with Cliniko is so seamless that I no longer worry about overbooking or mis‑communication. It’s like having a personal secretary in my pocket.

Alex C., Sports Therapist Trainee, Vibes X ATPE Physiotherapy & Sports Therapy Center

The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry.

Avery Y., Registered Sports Therapist, Athletic Training and Performance Enhancement Studio